Financial Ombudsman Service

We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain. In the unlikely event that you are not satisfied about something we have or haven’t done, we have a set procedure to follow. Please contact our office for details.

Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS). You can contact FOS using the various methods below and we have provided a brief guide to their service here and a link to their website here.

By phone Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm
0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)
or from abroad on +44 20 7964 0500

By post The Financial Ombudsman Service Exchange Tower London E14 9SR

Online Dispute Resolution Regulation

The Online Dispute Resolution Regulation (ODR) is linked to ADR and applies to disputes about online contracts (both in the UK and the EU). An online platform has been established to facilitate communication between parties and the certified ADR provider. Please use the following link ODR & ADR Disputes